Frequently Asked Questions
Everything you need to know about our premium kitchenware and services.
What makes Gastrotools kitchenware different from standard brands?
Gastrotools focuses on professional-grade materials, such as high-carbon Damascus steel for knives and multi-ply stainless steel for cookware, ensuring superior durability and heat distribution for home chefs.
How long does shipping take and what are the costs?
We offer free standard shipping on orders over $100. Typical delivery times range from 3 to 5 business days, and you will receive a tracking number as soon as your order leaves our warehouse.
Do your knives come with a sharpening warranty?
Yes, all Gastrotools knives are covered by a lifetime sharpening service. You simply pay for shipping, and our master bladesmiths will restore your edge to its original factory sharpness.
What is your return policy if I am not satisfied?
We offer a 30-day 'No Questions Asked' return policy. If your tools don't meet your expectations, you can return them in their original packaging for a full refund or exchange.
Are Gastrotools products dishwasher safe?
While our stainless steel cookware is dishwasher safe, we strictly recommend hand-washing our premium knives and wooden cutting boards to maintain their integrity and prevent corrosion or warping.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.